Matthew Kumm

MCTS, ITIL v3, Security+, A+, Network+

2058 Sunday Silence Dr.

Greenbrier, TN 37073

Cell (615) 636 9223 Home (419) 953 3075

 

OBJECTIVE: To obtain an entry level SOC analyst position in Franklin, TN.

EDUCATION

2016 Currently working on CASP (CompTIA Advanced Security Practitioner) certification

2012 MCTS Windows 7 Configuring, Security+ and ITIL v.3 Foundations certifications

2011 Bachelors of Science in Information Technology, Franklin University, Columbus, OH

GPA 3.71

2007 Associates of Applied Business in Computer Information Technology/Systems Engineering, Edison State Community College, Piqua, OH

2005 Network+ and A+ certifications from CompTIA

 

EXPERIENCE

May 2014 – Present GENPACT, contractor at Dollar General Corp., Goodlettsville, TN 

IT Support Engineer

¨         Provide second level IT Support on site at Dollar General Corporate facility in Goodlettsville, TN.

¨      Virus, malware, and spyware remediation. Used various tools such as Spybot, SCEP, Super AntiSpyWare, Forefront, and Cylance.

¨      Work with the Dollar General IT Security Group to identify machines that may be infected            with Trojans, spyware, ransom ware and other unwanted software on user machines. 

¨         Support Windows 10, Windows 8.1, Windows 7 and Windows XP machines. 

¨         Ensure that Windows updates, and virus definitions are current on each machine worked on.

¨         Each hard drive must be encrypted.  Also used Dell Encryption and Decryption tools to retrieve user’s information off of hard drives if the drive becomes inoperable.

¨         Ensure proper disposal of old hardware in preparation for sanitation.

¨         Use of Active Directory and Active Roles Server to manage user and computer accounts.

¨         Hardware supported includes various models of HP and Dell hardware.

¨         Use SCCM to provide remote support, image computers, push software and provide software inventory reports on machine with SCCM.

¨      Work with Microsoft on escalated calls involving SCEP to gather data to update the definitions for virus and malware protection.

¨         Work with vendors such as Dell and HP to arrange warranty work on desktops, laptops and tablets.

¨         Create documentation on installing software or knowledge base articles for assisting with resolving incidents.

¨         Mentor and train new employees that joined our team.

¨         Also work printer calls as needed and if not resolvable at our tier escalate the issue to an outside contractor to remedy the issue.

 

Page Two Matthew Kumm Experience continued.

May 2013- May 2014 Dell Federal Services Government Systems Analyst

August 2012-May 2013 Apex Systems, Nashville, TN Contractor for Dell Federal Government Systems Analyst

¨      Active Secret Clearance

¨      Work at Dell Federal Services as a member of the Army Enterprise Service Desk.

¨      Support 30+ U.S. Army Post as a first tier service desk.

¨      Answering customer phone calls and emails.

¨      Responds to requests from Army personnel for technical help with Windows 7, Active Directory accounts and other issues related IT issues.

¨      Follow security procedures that were in place to identify users calling in.

¨      Safeguard sensitive personally identifiable information of government employees and contractors.

¨      Use Remote Desktop, Adobe DCO and Live Automation Remote tools to assist remote users to resolve their issues.

¨      Log interactions with end users in BMC Remedy, R12 and Right Now ticketing systems.

¨      Training and mentoring new technicians.

¨      Resolve issues if at all possible for a first call resolution.

¨      Route issues to the appropriate site if the caller needs hands on assistance.

 

November 2006- June 2012 Emerson Climate Technologies, Sidney, OH, Computer Technician

¨      Set-up and deskside support technician onsite at Emerson Climate Technologies.

¨      Supported 1500 users throughout the corporation including other offsite offices.

¨      Design and implement images for laptops and desktops for company use and set up to the company standard.

¨      Ensure new computers contain current Microsoft updates and other installed software updates are current by using LANDesk to install the patches and Windows Updates.

¨      Receive new computers and related hardware and ready it for deployment or upgrade.

¨      Back up user data from the older computers using Symantec Ghost to a Windows 2008 server.

¨      Encrypt the new laptops with Point Check encryption software.

¨      Use of Symantec Ghost to create standard images for different models of computers and to back up user data/images on a Ghost server to restore data at a later date.

¨      Use of  LANDesk, Window’s Remote Desktop, and Gotoassist remote tools

to access user’s computers and servers to troubleshoot the systems or software.

¨      Sanitized hard drives prior to disposal, so that corporate information could not be retrieved from them.

¨      Manage the disposal of antiquated equipment and ready it for pick up by Redemtech.

¨      Train and mentor new team members with tasks related to this position.

¨      Use Active Directory to manage computers, user accounts, group membership and user access.

¨      Install and support proprietary software applications, Microsoft Enterprise applications, ONBase, and Symantec Anti-Virus software.

 

Page Three Matthew Kumm Experience continued.

April 1999 - February 2006, CACI International, Dayton, OH, Lead Field Technician

¨      Lead Field Technician for twelve counties on call rotation on weekends and holidays.

¨      Installed proprietary software and updates on Windows XP machines at client sites.

¨      Train and supervise technicians that worked in the same area.

¨      Utilized Windows XP, Outlook Express, Microsoft Word and Excel. 

¨      Answered service calls, completed work orders, maintenance and repair of over 160 clients.

¨      Wired offices/retailers with cabling for use with Electronic Benefits Transfer (EBT) network.

¨      Installed, maintained and troubleshot systems for use in county offices.

¨      Performed preventive maintenance checks as scheduled at client sites.

¨      Maintained inventory levels of needed supplies and equipment in a satellite storage facility.

 

December 1993 – December 1997, United States Army, USA and Abroad, Radio and Communication Security Repairer

¨      Honorable discharge

¨      Security clearance held: SECRET.

¨      Received three Army Achievement Medals for outstanding service as a communications/radio repairer.

¨      Troubleshot, repaired, and installed secured communication equipment and radios.

¨      Responsible for over $250,000 in communications equipment.